Terms and Condition
By agreeing to the Terms and Conditions of LO (Loralai Olives), the Customer acknowledges that he/she has read and accepted all the General Terms and Conditions of Sale before placing an order.
These Terms and Conditions govern the methods and conditions of sale of products marketed by LO.
Product Prices and Specifications
The prices of products published on the LO website are expressed in Pakistani Rupees (PKR) and are inclusive of VAT. The price guaranteed to the buyer is the one published on the website at the time the order is dispatched. The published price is fixed and final; however, LO reserves the right to modify or replace any previous prices, subject to the actual availability of the products.
Product images shown on the website are indicative. Any discrepancies do not affect the essential characteristics of the product. The Customer is responsible for carefully choosing the products ordered.
Orders and Billing
Each order submitted to LO constitutes a contractual proposal from the Customer. Processing of the order by LO shall be considered confirmation and acceptance.
For invoicing purposes, the Customer must provide complete and accurate billing information, including the shipping address for the invoice.
Order Fulfilment
Orders will be fulfilled within the timeframes specified on the website. Deliveries within Pakistan are normally completed within 5 to 7 working days.
If LO is unable to fulfil the order due to unavailability of the requested product(s), the Customer will be informed at the earliest possible time and provided with an estimated delivery date.
In case of breakage, stock depletion, or product unavailability, LO will inform the Customer as soon as possible of the date when the product will become available. The Customer may confirm via email or WhatsApp whether they prefer to wait for the product or request a refund.
Product Delivery
Products will be delivered to the address specified by the Customer at the time of order. Shipments are made only after payment confirmation.
For bank transfers, orders are processed once funds are credited to LO’s bank account. For payments made by credit card, the order is confirmed once the transaction is verified by the card issuer.
Upon request via email or WhatsApp, a Customer may switch from Cash on Delivery (COD) to bank transfer by sharing proof of payment (such as a screenshot).
Payment Terms
Payment for any order placed with Loralai Olives (LO) is due at the time of order confirmation.
The Customer agrees to pay the full amount of the selected product(s) as shown on the LO website, including product price and any transport or shipping costs.
LO accepts the following secure payment methods:
- Credit Card (Visa, Mastercard, etc.)
- Advance Bank Transfer
- Cash on Delivery
By placing an order, the Customer confirms that he/she is authorized to make payment using the selected method. For payments via bank transfer, LO’s bank details will be provided at checkout or in the order confirmation email.
If payment is not received within 10 calendar days of order confirmation, Loralai Olives reserves the right to cancel the order without prior notice.
Please note that orders will be processed and shipped only after payment has been fully confirmed.
Integrity of the Contract
These General Terms and Conditions of Sale constitute the full agreement between the parties. No other general or specific conditions communicated by the Customer may be introduced or override these Terms and Conditions.
Intellectual Property
LO owns all intellectual property rights related to its website and holds exclusive rights to distribute the items listed in the online catalogue. Partial or complete reproduction, in any form or medium, of the items contained on the website and in the catalogue, as well as their use or distribution to third parties without prior consent, is strictly prohibited.